KUALA LUMPUR, March 3 — Service providers have been instructed to promptly resolve commercial negotiations within 10 business days in identified high priority areas, the Malaysian Communications and Multimedia Commission (MCMC) said.
MCMC, in a statement today, said it had developed a fast track process to resolve access issues in high priority areas following complaints that communications services in some high priority areas were delayed due to prolonged commercial negotiations among service providers.
The commission said in the event that these issues are not resolved within the stipulated timeline, service providers are required to escalate the issues to MCMC for resolution where it would make an assessment on the matter and issue a directive for service providers to comply.
Other high priority areas include high economic impact areas such as industrial parks and economic corridors, identified government projects under the 12th Malaysia Plan (RMK-12); National Digital Infrastructure Plan (Jendela) projects; high priority areas identified for 5G deployment and also areas where there are exclusive providers.
“The licensees had been informed earlier. This fast track process will take effect immediately from the issuance of this statement,” said MCMC. — Bernama
MCMC orders communications service providers to resolve issues in high priority areas within 10 days
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