Melindungi Hak Pengguna dalam E-Dagang
15 Mac ialah Hari Hak-Hak Pengguna Sedunia (WCRD). Ia merupakan acara tahunan pergerakan pengguna di peringkat antarabangsa. WCRD menyatukan pergerakan pengguna sejagat melalui kempen yang sama.
Tema bagi sambutan WCRD bagi tahun 2018 ialah `Membina Dunia Digital yang Adil dan Selamat’ (Making digital marketplaces fairer). Di Malaysia pula, FOMCA telah memilih tema `Perlindungan Pengguna dalam E-Dagang’
Walaupun e-dagang membawa banyak faedah, pengguna juga terdedah kepada risiko membeli-belah dalam talian. E-dagang / membeli-belah dalam talian merupakan bilangan terbesar aduan yang diterima oleh NCCC dari tahun 2014-2016, dengan nilai kerugian berjuta juta ringgit.
Alarming. Pandemic. Crisis. It's the words to sum the situation of non-communicable disease (NCD) in our country. According to National Health and Morbidity Survey of 2015, almost one out of five Malaysians has diabetes. The projection was set in 2020 but came true five years early. Other finding shows nearly half of our population are overweight -the highest prevalence in the region. According to a The Economist Intelligence Unit (EIU) report, obesity cost our country RM4.3 - RM8.6 billion last year - an equivalent of 10 and 19 per cent of our country's healthcare spending.
The lack of physical activity coupled with unhealthy diet that comprises excessive calories, high consumption of sugar or salt among us are seen as the main contributing factor to high NCD in Malaysia. Many initiatives like social media, creating collaboration among stakeholders, awareness among people and even a new logo to help consumer choose healthier food products has been created to improve our Malaysian health. The abolishment of subsidies for sugar back in 2013 in hope to decrease sugar consumption, did not achieve its intended goal. How can we tackle the NCD pandemic more effectively? PHREAM believes the next step lies in improving the product labelling and how nutrition information is conveyed to consumers.
National Financial Education Conference themed “Towards an Effective Financial Education Strategy for Malaysia”
A National Conference themed “Towards an Effective Financial Education Strategy for Malaysia” was organised on the 3 October 2017 at Lanai Kijang Kuala Lumpur. The Conference was organised by Era Consumer, the Federation of Malaysian Consumers Organisations Malaysia (FOMCA) and the Financial Literacy Association of Malaysia (FLAME) with the cooperation of Bank Negara Malaysia and supported by Citi Foundation.
The Conference was aimed at moving forward towards formulating and implementing a national financial education strategy in which all Malaysians, especially those most in need, would have access to financial education.
Deputy Governor's Address at the FOMCA Conference 2017 - ‘Towards an Effective Financial Education Strategy for Malaysia’ ‘Realising Financial Well-Being’
It is my great pleasure to have the opportunity to speak at the FOMCA Conference this morning. I would like to express my appreciation to FOMCA for the commendable initiative to gather the minds of leading stakeholders in the area of financial literacy today. The theme of today’s conference -- ‘Towards an Effective Financial Education Strategy for Malaysia’ -- is indeed relevant; and will certainly provide a great opportunity for government agencies; corporates; consumer associations; academicians and all of us present here today to exchange ideas and discuss this important issue on financial education.
Today, we are living in an environment that is becoming increasingly challenging. “Bits and bytes” are slowly replacing “brick and mortar”. At the same time, Malaysians are facing socio-economic changes, including demographic shifts, urbanisation and increasing life expectancy. These factors affect, not only the way we experience financial services, but also the necessary knowledge for consumers to make good financial decisions to realise financial well-being. Therefore, ensuring Malaysians have the right knowledge, skills and behaviour - to make informed financial decisions - is an important agenda for our nation. Today, I would like to share with you - our vision to realise financial well-being for Malaysians through financial literacy and financial education.
Let me begin by sharing four observations on the state of financial literacy in Malaysia.
"The agency should be independent and have representatives from all relevant parties", says 4PAM.
PETALING JAYA: The Malaysian Public Transport Users Association (4PAM) has called for the establishment of an independent agency to protect the rights of travellers, including their safety.
“If the government is serious about improving public transport and in encouraging people to use public transport, there must be more protection given to the users,” said 4PAM president Ajit Johl.
Some 56% of respondents also feel that their household's financial situation has worsened.
KUALA LUMPUR: Cost of living is the single biggest concern for those aged between 21 and 30, a survey has shown.
The survey, titled “Public Opinion Survey: Youth Perception on the Economy, Leadership and Current Issues”, showed that of the 604 polled, 56% felt that their household’s financial situation had worsened.
TO cope with the increasing cost of living, many households today are two-income families with the husband and wife both working. To manage their homes, including taking care of the children, families hire maids.
These days, though, it is not only expensive but also problematic to employ maids.
The National Consumer Complaints Centre (NCCC) continues to receive a lot of complaints on the issue of hiring maids. Loss suffered by consumers due to problems with their maids amounted to more than RM2mil in 2015.
The most common issue is of the maid running away, which entails getting a replacement for which the consumer has to pay an additional fee. This is because of the unfair nature of the contract between the consumer and the maid agency where, if the maid runs away within three months (or depending on the time frame stated in the contract), the owner has to pay additional fees.
The agreement between the maid agency and the consumer appears to be one-sided and favours the former. Many maid agencies only provide three months’ warranty in the case of runaway maids. Once the warranty period expires, the agencies will not take responsibility for any liability or obligations arising.
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Announcement - Office Closing
Please be inform that our offices will be closed from 14 June 2018 until 19 June 2018 due to Hari Raya Aidilfitri.
We will reopen on 20 June 2018 (Wednesday).
We regret the inconvenience caused and wish you happy holidays!
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